FAQ

  • How fast is setup?

    Most help desks go live in 5–8 business days after paid onboarding is completed and all required business information is submitted.

  • Do you replace staff?

    No. Answerloom handles FAQs, after-hours leads, and routine booking or estimate requests, while complex cases go to your team.

  • Do you offer bilingual support?

    Yes. English is default, and Spanish support can be configured for the right workflows.

  • Do you give medical advice or exact quotes?

    No. For med spas, we use approved FAQs and pricing ranges only. For home services and Shopify brands, we follow your approved policies, ranges, and escalation rules.

  • What’s included in onboarding?

    Onboarding includes content handoff, flow setup, testing, revisions, and launch prep based on the plan you choose.

  • What’s your onboarding cost?

    Starter includes a $399 one-time setup fee. Growth includes a $599 setup fee. Pro includes an $899 setup fee.

  • What are your monthly plans?

    Plans start at $149/month, with higher tiers for multi-site, CRM/Zapier, and advanced support needs.

  • What’s your cancellation / reschedule policy?

    You may reschedule with at least 24 hours’ notice. Late cancellations, no-shows, and cancellations after onboarding is complete are non-refundable.

  • What do you need from us to get started?

    We usually need your FAQs, hours, policies, pricing ranges, escalation preferences, and any required booking or routing details.

  • Can you work with my existing booking flow?

    Yes. We can route visitors to your existing booking, estimate, or support process depending on your setup.

  • Which industries do you serve?

    We currently focus on Med Spas / Clinics, Home Services, and Shopify / DTC brands.